{"id":30,"date":"2019-11-30T05:00:55","date_gmt":"2019-11-30T10:00:55","guid":{"rendered":"http:\/\/cv.lucasrobb.com\/?page_id=30"},"modified":"2021-08-23T18:42:13","modified_gmt":"2021-08-23T22:42:13","slug":"career","status":"publish","type":"page","link":"https:\/\/cv.lucasrobb.com\/index.php\/career\/","title":{"rendered":"Career"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Business Insights and Intelligence Analyst<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>Build and maintain working relationships with internal stakeholders to gain access to database infrastructure understanding the data structure, types, and using languages such as SQL, M (Power Query), and DAX.<\/li><li>Build complex queries to review and analyze mass quantities of point of sale data extracting insights to develop recommendations, facilitate discussions, and business decisions.<\/li><li>Analyze productivity data to develop workforce KPIs based on achieved success and industry benchmarks.<\/li><li>Identify relevant consumer behaviour trends from loyalty, subscription, and recurring revenue program data providing recommendations for sales channel development and shifts in consumer behaviour.<\/li><li>Proactively initiate consumer insights projects investigating market opportunities, customer behaviour, and trends identifying multi-million-dollar opportunities for business changes.<\/li><li>Design, build, and maintain paginated data visualizations and single-page dashboards providing current and relevant program-related data for leadership.<\/li><li>Present insights and recommendations to key stakeholders pertaining to upcoming business changes compiled from complex queries of merged and compiled datasets.<\/li><li>Quickly learn database structures and access methods for new data sources to solve problems presented by business stakeholders resulting in fast turnaround times for senior leadership.<\/li><li>Act as an expert on data analysis and investigation reporting findings to key internal stakeholders complying with business rules for data transformation.<\/li><li>Identify risk and reporting to application development teams leveraging data quality industry best practices to develop recommendations for improvement.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Fleet Specialist<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>Supervised new staff by training and implementing coaching sessions to provide a vehicle for staff\u2019s continuous improvement.<\/li><li>Serve as a key point of contact for stores having issues with 3rd party vendors, escalating high priority incidents to resolve issues within SLA.<\/li><li>Analyzed and reported performance metrics of vendor service teams maintaining an overall uptime of greater than 95% across 2,000+ assets consistently month over month.<\/li><li>Delivered exemplary customer service by utilizing in-house customer service satisfaction tools to rectify any incidents that were not solved to conclusion.&nbsp; This method ensured that 95% of tickets were solved to completion upon first reporting the issue.<\/li><li>Actively engaged in customer service reviews via optionally anonymous surveys to key stakeholders building service relationships ensuring expectations are exceeded.<\/li><li>Developed, re-evaluated, and improved deployment and usage procedures taking every opportunity to improve operational efficiency.<\/li><li>Created and updated how-to manuals for equipment usage, process instructions, and configuration for internal associates and vendors.<\/li><li>Hold 1 on 1s with new staff to engage in coaching and training, teaching processes, concepts, and general development principles and practices.<\/li><li>Provided project management, leadership, and oversight to cross-functional projects to ensure tight deadlines and overcome obstacles.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">IT Contracting and Training Services<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>Develop web applications for internal and external usage with PHP, MySQL, JavaScript, HTML, and CSS.<\/li><li>Implementing and interacting with SSO systems for on-site user management, group management, RADIUS, and LDAP services.<\/li><li>Deploy VPN solutions for a medium-sized private school to allow for remote management and access to on-site network resources.<\/li><li>Work with Ansible, Shell, and Python to maintain and manage services on Linux-based servers to automate tasks and schedule routine maintenance.<\/li><li>Develop deployment plans incorporating existing equipment and installation of new routing and Wi-Fi equipment with an SDN controller.<\/li><li>Engineer innovative solutions to minimize cost and maximize productivity for clients.<\/li><li>Engage in active follow-up, maintenance, and review of new projects and overcoming transitional adjustment with clients ensuring satisfaction.<\/li><li>Develop equipment testing processes for pre-deployment solutions to ensure success and minimize downtime.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Support Services Analyst<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>Provided guidance to collogues in the resolution of complex technical issues, escalated incidents, and clarified established processes.<\/li><li>Monitored colleague\u2019s tickets to assist in resolving incidents to conclusion, performance, and quality of service.<\/li><li>Prioritized requests through (phone, voice mail, and self-service web), and balanced workload demands, by exceeding resolution time by 29% and among the top performers on the team.<\/li><li>Developed in-depth organizational understanding and stakeholder management, utilized correct teams promptly to resolve critical issues pertaining to company objectives.<\/li><li>Monitored analyst ticket assignments ensuring that analysts with a disproportionate workload is redistributed through the team.<\/li><li>Actively contributed to the collective knowledge base used by all analysts, updating and refining documents as processes change.<\/li><li>Fielded regular support calls utilizing time management and efficiency improvement tools to handle high call-volumes during service spikes and incident volume.<\/li><li>Engaged in peer-based 1 on 1s to address performance improvement opportunities, developed a curriculum for replication and re-use.<a><\/a><\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Youth Director<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>Lead and coordinated team members and participants, discussed issues related to activities of the relevant sub-groups within the organization.<\/li><li>Recruiting and training teachers and leaders in preparation to facilitate workshops and classes.<\/li><li>Demonstrated strong leadership abilities, leading teams of up to 10+ volunteers and young adults.<\/li><li>Engaged in regular check-ins with young adults and volunteers to discuss personal growth and development, organizational outcomes, mission, and organizational vision.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Resident Technician<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>Providing whole-solution sales\nto a wide variety of customers while understanding the technological background\nto purchased items.<\/li><li>Performed technician role as\nneeded resolving technical issues reported by customers while improving\nturnaround time and addressing all reported issues.<\/li><li>Worked within ticketing\nsoftware to enter updates and notes on tickets with other technicians in\ncollaboration.<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Business Insights and Intelligence Analyst Build and maintain working relationships with internal stakeholders to gain access to database infrastructure understanding<\/p>\n<p><a href=\"https:\/\/cv.lucasrobb.com\/index.php\/career\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\">Career<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-30","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cv.lucasrobb.com\/index.php\/wp-json\/wp\/v2\/pages\/30","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cv.lucasrobb.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cv.lucasrobb.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cv.lucasrobb.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cv.lucasrobb.com\/index.php\/wp-json\/wp\/v2\/comments?post=30"}],"version-history":[{"count":15,"href":"https:\/\/cv.lucasrobb.com\/index.php\/wp-json\/wp\/v2\/pages\/30\/revisions"}],"predecessor-version":[{"id":243,"href":"https:\/\/cv.lucasrobb.com\/index.php\/wp-json\/wp\/v2\/pages\/30\/revisions\/243"}],"wp:attachment":[{"href":"https:\/\/cv.lucasrobb.com\/index.php\/wp-json\/wp\/v2\/media?parent=30"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}